Send the order number, not a description.
Write to support@shelfward.app. Name your store domain and the purchase order, receipt or count the question is about, so the record can be read before anyone replies.
We reply within 2 business days.
- A quantity or a cost reached Shopify wrong: give the purchase order or count number and the variant.
- A Stocky import skipped rows: attach the file you uploaded and name the rows.
- A billing question: include your store domain; plans, trials and charges are on Shopify's plan page.
- Anything else: include your store domain and what you expected to happen.