Refund

Your Shelfward subscription is charged on your Shopify invoice, and WaveApp LLC is the party that issues a refund for it.

Seller: WaveApp LLC

Checkout: Shopify

Contact: support@shelfward.app

Product domain: shelfward.app

1. Who charges and who refunds

• You subscribe through Shopify App Pricing, described in the terms. Shopify bills your store, collects the payment and is the merchant for that transaction.
• Shopify does not decide whether an app charge is refunded. WaveApp LLC issues a refund for a Shelfward charge from the Shopify Partner Dashboard.
• Nothing on this page takes away the rights the law where you live gives you.

2. How to ask

Write to support@shelfward.app from the store's own contact address, with the store domain and the invoice date.

We do not offer a voluntary refund window. The subscription is charged on your Shopify invoice month by month; cancel or uninstall at any time and no further month is charged. If a charge is wrong — for example a month billed after you uninstalled — write to us and we correct it through Shopify's app-charge refund tools.

Each plan on Shopify's plan page starts with a 14-day free trial, so you can test the receiving and counting loop on your own store before the first charge.

3. What a refund does

A refund returns money for a charge already paid. It does not, by itself, cancel the subscription: change or cancel the plan in your Shopify admin to stop the next charge. Your suppliers, orders, receipts and counts stay available while the app is installed.

4. Contact

support@shelfward.app — WaveApp LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA