Skip to content
Shelfward
Install on Shopify

Refund

Updated 25 October 2026

Shopify bills your subscription. We correct a wrong charge through Shopify's app-charge refund process.

1. Who refunds

WaveApp LLC makes Shelfward. Shopify is the merchant and bills it as the terms describe. We decide and issue full or partial refunds through Shopify's Partner Dashboard. Shopify credits your invoice. We offer no voluntary refund window. Your statutory rights still apply.

2. How to ask

Email support@shelfward.app from your store contact address with your shop domain, invoice date and what was wrong.

3. Trials and cancellation

Core and Plus have a 14-day Shopify trial; Free has no charge. Cancel or uninstall to stop the next month.

4. After a refund

A refund returns money for a charge already paid. It does not, by itself, cancel the subscription: change or cancel the plan in your Shopify admin to stop the next charge. Your suppliers, orders, receipts and counts stay available while the app is installed.

5. Contact

Email support@shelfward.app or write to WaveApp LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.